General Retail & Marketplaces • United Kingdomwww.debenhamsplus.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 2,096 days (about 8.7 per month). Busiest month: 20% of reviews.
General Retail & Marketplaces average: score 61.9, rating 4.19 stars, reply rate 35.3%, over 2,553 ranked companies · benchmark 10 Oct 2026
Score
45.3
Industry average 61.9
16.6 below average
Rating
4.04
Industry average 4.19
0.15 below average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering November 2024 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,553 ranked companies in General Retail & Marketplaces (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 45.3 sits in the bottom quarter of about 2,600 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 8% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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