Debenhamsplus

General Retail & Marketplaces • United Kingdomwww.debenhamsplus.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+8.9 vs. last month4.04 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#281of 359

Top 78% · Bottom Tier

#1 (best)#359 (worst)

#279Peer

#280Peer

#281This company

#282Peer

#283Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%

positive

Positive69%
Neutral2%
Negative30%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 562 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.6%

Customer Support

15.8%

Product Quality

13.8%

Pricing

10.5%

Loyalty

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 9.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.0%

4★

8.7%

3★

2.2%

2★

2.2%

1★

19.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 13.3% in the three months before that.

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