Based on public reviews and response behavior.
600 reviews over 353 days (about 52 per month). Busiest month: 47% of reviews.
General Retail & Marketplaces average: score 61.9, rating 4.19 stars, reply rate 35.3%, over 2,553 ranked companies · benchmark 10 Oct 2026
Score
43.1
Industry average 61.9
18.8 below average
Rating
3.78
Industry average 4.19
0.41 below average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering October 2024 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,553 ranked companies in General Retail & Marketplaces (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.416 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 43.1 sits in the bottom quarter of about 2,500 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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