Customereye

Zales

General Retail & Marketplaceswww.zales.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 999 days (about 3 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

47/100
+16.7 vs. last month1.73 ★ average rating · 100 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#1317of 1610
Top 82% · Bottom Tier
#1 (best)#1610 (worst)
#1315Peer
#1316Peer
#1317This company
#1318Peer
#1319Peer

250 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

41% of reviews positive, 54% negative

41%
positive
  • Positive41%
  • Neutral5%
  • Negative54%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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