Customereye

Crucial Hosting

Software & Web Serviceswww.crucial.com.au

Review data last updated .

Based on public reviews and response behavior.

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87 reviews over 2,770 days (about 1 per month). Busiest month: 22% of reviews. Languages: en 100%.

Overall Score

46/100
3.85 ★ average rating · 87 reviews
46/100 from 87 reviews over 6 months, limited confidence.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

46.2

Industry average 61.8

15.6 below average

Rating

3.85

Industry average 4.15

0.30 below average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2705of 3146 ranked in Software & Web Services
Top 86% · Bottom Tier
#1 (best)#3146 (worst)
#2703Peer
#2704Peer
#2705This company
#2706Peer
#2707Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering January 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Problem Resolution
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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