ID.me

Software & Web Services • United Statesid.me

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

46/100

−11.4 vs. last month2.64 ★ average rating · 1,564 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#268of 363

Top 74% · Mid Pack

#1 (best)#363 (worst)

#266Peer

#267Peer

#268This company

#269Peer

#270Peer

Overall Customer Sentiment

Mid Pack

39% of reviews positive, 60% negative

39%

positive

Positive39%
Neutral2%
Negative60%

Sentiment Balance

Covering August 2026 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,549 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

23.2%

Customer Support

14.3%

Response Speed

13.4%

Loyalty

11.9%

Communication

11.4%

Most feedback concerns Onboarding.

The most common complaint theme is Onboarding, making up 23.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100

66/100

signal score

•Built from a negative-review share of 59.8% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

31.1%

4★

8.2%

3★

4.6%

2★

5.6%

1★

50.5%

Based on 1,564 analyzed reviews. Sentiment is improving: 50.1% of reviews in the last three months were positive, compared with 45.0% in the three months before that.

Unlock full insights