Customereye

Concordia Supply

Professional Services • United Stateswww.concordiasupply.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
−10.4 vs. last month4.75 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#345of 517
Top 67% · Mid Pack
#1 (best)#517 (worst)
#343Peer
#344Peer
#345This company
#346Peer
#347Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering June 2023 — 30 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 27% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 993 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
28.4%
Response Speed
14.8%
Product Quality
13.8%
Customer Support
13.4%
Onboarding
9.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 21.9% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
87.7%
4★
5.5%
3★
2.9%
2★
1.5%
1★
2.4%

Based on 1,000 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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