Product Care Limited

Professional Services • United Kingdomwww.productcare.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−2.3 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#277of 517

Top 54% · Mid Pack

#1 (best)#517 (worst)

#275Peer

#276Peer

#277This company

#278Peer

#279Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral2%
Negative15%

Sentiment Balance

Covering November 2024 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.0%

Delivery Shipping

19.7%

Product Quality

17.0%

Response Speed

10.5%

Loyalty

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 1.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100

11/100

signal score

•Built from a negative-review share of 10.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

88.7%

4★

1.8%

3★

0.3%

2★

0.0%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is improving: 90.5% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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