Customereye

TemplateMonster

Professional Services • United Stateswww.templatemonster.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−8.3 vs. last month4.66 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#283of 517
Top 55% · Mid Pack
#1 (best)#517 (worst)
#281Peer
#282Peer
#283This company
#284Peer
#285Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 996 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.5%
Product Quality
15.1%
Response Speed
13.8%
Delivery Shipping
13.1%
Problem Resolution
10.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • •Built from a negative-review share of 19.0% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.2%
4★
1.2%
3★
0.4%
2★
0.4%
1★
7.8%

Based on 998 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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