Payactiv Inc.

Professional Services • United Stateswww.payactiv.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−16.7 vs. last month3.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#454of 517

Top 88% · Bottom Tier

#1 (best)#517 (worst)

#452Peer

#453Peer

#454This company

#455Peer

#456Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral1%
Negative32%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.5%

Problem Resolution

17.4%

Response Speed

12.0%

Loyalty

11.6%

Product Quality

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 12.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 38.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

66.0%

4★

2.5%

3★

2.2%

2★

1.0%

1★

28.3%

Based on 600 analyzed reviews. Sentiment is improving: 63.9% of reviews in the last three months were positive, compared with 30.0% in the three months before that.

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