Claims Consortium Group

Finance & Insurance • United Kingdomwww.claimsconsortiumgroup.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+7.5 vs. last month3.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#350of 373

Top 94% · Bottom Tier

#1 (best)#373 (worst)

#348Peer

#349Peer

#350This company

#351Peer

#352Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral2%
Negative41%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.3%

Response Speed

17.4%

Communication

13.2%

Problem Resolution

12.7%

Product Quality

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 43.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.5%

4★

9.0%

3★

3.3%

2★

2.0%

1★

21.2%

Based on 600 analyzed reviews. Sentiment is slipping: 47.8% of reviews in the last three months were positive, compared with 68.9% in the three months before that.

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