Based on public reviews and response behavior.
200 reviews over 56 days (about 109 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
56.9
Industry average 63.2
6.3 below average
Rating
3.88
Industry average 4.27
0.39 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 47% negative
Covering September 2026 — 94 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 56% negative and 3% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.109 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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