ASPCA Pet Health Insurance

Finance & Insurance • United Statesaspcapetinsurance.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−10.6 vs. last month3.41 ★ average rating · 1,095 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#167of 373

Top 45% · Upper Half

#1 (best)#373 (worst)

#165Peer

#166Peer

#167This company

#168Peer

#169Peer

Overall Customer Sentiment

Above Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral3%
Negative42%

Sentiment Balance

Covering July 2026 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 46% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,044 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

16.0%

Loyalty

14.5%

Customer Support

13.8%

Response Speed

13.4%

Pricing

11.1%

Most feedback concerns Onboarding.

The most common complaint theme is Loyalty, making up 14.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

53.1%

4★

5.4%

3★

3.3%

2★

6.2%

1★

32.1%

Based on 1,095 analyzed reviews. Sentiment is holding steady: 72.7% of reviews in the last three months were positive, compared with 69.6% in the three months before that.

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