Customereye

ASPCA Pet Health Insurance

Finance & Insurance • United Statesaspcapetinsurance.com

Review data last updated .

Based on public reviews and response behavior.

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1,095 reviews over 3,194 days (about 10 per month). Busiest month: 7% of reviews. Languages: en 97%, unknown 2%, fr 1%.

Overall Score

57/100
−10.6 vs. last month3.41 ★ average rating · 1,095 reviews
57/100 from 1,095 reviews over 38 months, high confidence.

Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026

Score

56.9

Industry average 63.2

6.3 below average

Rating

3.41

Industry average 4.27

0.86 below average

Reply rate

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Industry average 49.3%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1407of 2125 ranked in Finance & Insurance
Top 66% · Mid Packdown 198 from last month
#1 (best)#2125 (worst)
#1405Peer
#1406Peer
#1407This company
#1408Peer
#1409Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

56% of reviews positive, 42% negative

56%
positive
  • Positive56%
  • Neutral3%
  • Negative42%

Sentiment Balance

Covering July 2026 — 22 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 46% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Loyalty
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Customer Support
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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