CarRentals

Automotive & Mobility • United Stateswww.carrentals.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−20.0 vs. last month3.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#228of 265

Top 86% · Bottom Tier

#1 (best)#265 (worst)

#226Peer

#227Peer

#228This company

#229Peer

#230Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral1%
Negative43%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

20.3%

Onboarding

16.6%

Customer Support

12.1%

Loyalty

11.3%

Response Speed

9.4%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 20.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 61.3% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

50.7%

4★

6.3%

3★

1.7%

2★

2.3%

1★

39.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 4.8% in the three months before that.

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