Avis Car Rental

Automotive & Mobility • United Stateswww.avis.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

23/100

−2.9 vs. last month1.79 ★ average rating · 1,368 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#260of 265

Top 98% · Bottom Tier

#1 (best)#265 (worst)

#258Peer

#259Peer

#260This company

#261Peer

#262Peer

Overall Customer Sentiment

Below Average

26% of reviews positive, 73% negative

26%

positive

Positive26%
Neutral1%
Negative73%

Sentiment Balance

Covering August 2026 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 66% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,281 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.1%

Loyalty

16.3%

Pricing

15.6%

Communication

9.6%

Problem Resolution

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 72.8% across this company's analyzed reviews.
•35 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

15.1%

4★

2.3%

3★

3.3%

2★

5.7%

1★

73.7%

Based on 1,368 analyzed reviews. Sentiment is improving: 34.2% of reviews in the last three months were positive, compared with 27.2% in the three months before that.

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