Based on public reviews and response behavior.
Among fully-analyzed Automotive & Mobility companies
16% of reviews positive, 83% negative
Covering October 2024 — 36 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 86% negative and 3% neutral.
Showing 611 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 21.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 632 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 7.8% in the three months before that.
