Vroom

Automotive & Mobility • United Statesvroom.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

1.44 ★ average rating · 587 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#230of 265

Top 87% · Bottom Tier

#1 (best)#265 (worst)

#228Peer

#229Peer

#230This company

#231Peer

#232Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 71% negative

28%

positive

Positive28%
Neutral1%
Negative71%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 556 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

14.8%

Delivery Shipping

13.2%

Loyalty

12.8%

Response Speed

11.4%

Communication

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 14.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 71.0% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

8.2%

4★

1.5%

3★

1.2%

2★

4.6%

1★

84.5%

Based on 587 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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