Customereye

Caesarstone US

Construction & Industrial • United Stateswww.caesarstoneus.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

39/100
−5.6 vs. last month3.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#388of 404
Top 96% · Bottom Tier
#1 (best)#404 (worst)
#386Peer
#387Peer
#388This company
#389Peer
#390Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 46% negative

51%
positive
  • Positive51%
  • Neutral3%
  • Negative46%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 43% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
31.8%
Response Speed
18.3%
Customer Support
11.5%
Product Quality
9.1%
Communication
8.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 31.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 48.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
52.8%
4
8.2%
3
7.8%
2
6.5%
1
24.7%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

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