Screwfix

Construction & Industrial • United Kingdomwww.screwfix.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−8.5 vs. last month2.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#390of 404

Top 97% · Bottom Tier

#1 (best)#404 (worst)

#388Peer

#389Peer

#390This company

#391Peer

#392Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 47% negative

52%

positive

Positive52%
Neutral1%
Negative47%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Problem Resolution

18.0%

Loyalty

14.7%

Delivery Shipping

12.6%

Product Quality

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 44.7% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

41.7%

4★

3.2%

3★

2.5%

2★

7.0%

1★

45.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 48.4% of reviews in the last three months were positive, compared with 45.0% in the three months before that.

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