Greenworks

Construction & Industrial • United Stateswww.greenworkstools.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+6.9 vs. last month1.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#391of 404

Top 97% · Bottom Tier

#1 (best)#404 (worst)

#389Peer

#390Peer

#391This company

#392Peer

#393Peer

Overall Customer Sentiment

Below Average

25% of reviews positive, 74% negative

25%

positive

Positive25%
Neutral1%
Negative74%

Sentiment Balance

Covering August 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.1%

Loyalty

14.4%

Communication

11.5%

Response Speed

11.4%

Delivery Shipping

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH97/100

97/100

signal score

•Built from a negative-review share of 76.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

13.7%

4★

1.2%

3★

2.7%

2★

5.8%

1★

76.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 14.7% of reviews in the last three months were positive, compared with 16.1% in the three months before that.

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