Construction & Industrial customer reviews: the 2026 benchmark
CustomerEye analysed 2,353 Construction & Industrial companies, which average an overall score of 65.9 out of 100 across 432,597 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 73.6 out of 100.
Headline figures
- Companies analysed
- 2,353
- Average score
- 65.9 / 100
- Average rating
- 4.55 / 5
- Positive reviews
- 80.0%
- Reviews behind the benchmark
- 432,597
556 of these companies show a rising review trend.
Highest-scoring Construction & Industrial companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Nordictimberbuildings | 98.4 | 4.96 | 100 |
| 2 | Printed Splashback | 98.0 | 4.96 | 100 |
| 3 | Smart Gardens | 97.9 | 5.00 | 68 |
| 4 | Cairnview Windows & Doors | 97.8 | 4.95 | 91 |
| 5 | Efficient Home Improvements LTD | 97.6 | 5.00 | 100 |
| 6 | DNA Window Solutions | 97.3 | 5.00 | 100 |
| 7 | Dekrastone | 97.2 | 4.93 | 100 |
| 8 | Ultimate Homeimprovements | 97.1 | 4.98 | 64 |
| 9 | Amo Group | 96.8 | 5.00 | 97 |
| 10 | Boxtor | 96.5 | 4.99 | 100 |
What Construction & Industrial customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Construction & Industrial: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 73.6 score |
| Problem Resolution | 74.9 score |
| Delivery Shipping | 78.9 score |
| Pricing | 80 score |
| Response Speed | 80.2 score |
| Loyalty | 82 score |
| Value For Money | 82.9 score |
| Customer Support | 83.2 score |
| Onboarding | 85.7 score |
| Product Quality | 86.9 score |