InsulationUK

Construction & Industrial • United Kingdomwww.insulationuk.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#42of 404

Top 10% · Top Tier

#1 (best)#404 (worst)

#40Peer

#41Peer

#42This company

#43Peer

#44Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral2%
Negative16%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 10% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.3%

Customer Support

16.9%

Product Quality

14.5%

Response Speed

11.5%

Pricing

11.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.0%

4★

7.8%

3★

2.7%

2★

1.0%

1★

2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.1% of reviews in the last three months were positive, compared with 98.9% in the three months before that.

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