Customereye

Global Industrial

Construction & Industrial • United Stateswww.globalindustrial.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

36/100
3.24 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#394of 404
Top 98% · Bottom Tier
#1 (best)#404 (worst)
#392Peer
#393Peer
#394This company
#395Peer
#396Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 47% negative

51%
positive
  • Positive51%
  • Neutral3%
  • Negative47%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 541 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.9%
Customer Support
17.5%
Loyalty
13.6%
Product Quality
12.4%
Pricing
9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100
86/100
signal score
  • Built from a negative-review share of 55.0% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
46.3%
4
7.5%
3
4.7%
2
6.5%
1
35.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 30.0% in the three months before that.

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