Pool Supplies Superstore

Construction & Industrialpoolsuppliessuperstore.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−3.7 vs. last month3.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#389of 404

Top 96% · Bottom Tier

#1 (best)#404 (worst)

#387Peer

#388Peer

#389This company

#390Peer

#391Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 46% negative

53%

positive

Positive53%
Neutral2%
Negative46%

Sentiment Balance

Covering August 2023 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.7%

Loyalty

13.3%

Response Speed

12.6%

Product Quality

12.0%

Pricing

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 40.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

50.3%

4★

7.2%

3★

5.7%

2★

7.3%

1★

29.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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