Customereye

Box

Computers & Hardware • United Kingdomwww.box.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
4.09 ★ average rating · 1,144 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#19of 127
Top 15% · Top Tier
#1 (best)#127 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,057 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.2%
Delivery Shipping
17.6%
Loyalty
12.9%
Customer Support
12.5%
Response Speed
10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 25.9% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
65.0%
4
10.0%
3
6.6%
2
5.9%
1
12.5%

Based on 1,144 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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