Customereye

Crucial

Computers & Hardware • United Stateswww.crucial.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

58/100
+1.8 vs. last month4.35 ★ average rating · 628 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#35of 127
Top 28% · Upper Half
#1 (best)#127 (worst)
#33Peer
#34Peer
#35This company
#36Peer
#37Peer

Overall Customer Sentiment

Above Average

60% of reviews positive, 37% negative

60%
positive
  • Positive60%
  • Neutral3%
  • Negative37%

Sentiment Balance

Covering September 2024 — 82 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 609 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.9%
Product Quality
14.2%
Response Speed
14.1%
Customer Support
10.2%
Onboarding
9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 36.9% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
73.7%
4
8.9%
3
5.4%
2
2.4%
1
9.6%

Based on 628 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis