Customereye

Cellular Outfitter

Computers & Hardware • United Stateswww.cellularoutfitter.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
3.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#70of 127
Top 55% · Mid Pack
#1 (best)#127 (worst)
#68Peer
#69Peer
#70This company
#71Peer
#72Peer

Overall Customer Sentiment

Mid Pack

49% of reviews positive, 48% negative

49%
positive
  • Positive49%
  • Neutral3%
  • Negative48%

Sentiment Balance

Covering October 2022 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2022.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.5%
Communication
16.5%
Pricing
12.2%
Loyalty
11.8%
Product Quality
11.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100
82/100
signal score
  • Built from a negative-review share of 57.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
41.7%
4
10.2%
3
6.8%
2
6.3%
1
35.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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