Computers & Hardware • United Statesinstantink.hpconnected.com
Review data last updated .
Based on public reviews and response behavior.
993 reviews over 123 days (about 246 per month). Busiest month: 27% of reviews. Languages: en 48%, fr 16%, de 12%.
Computers & Hardware average: score 61.9, rating 4.30 stars, reply rate 33.3%, over 271 ranked companies · benchmark 30 Oct 2026
Score
35.1
Industry average 61.9
26.8 below average
Rating
3.51
Industry average 4.30
0.79 below average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
22% of reviews positive, 77% negative
Covering July 2026 — 110 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 75% negative and 2% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 993 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 271 ranked companies in Computers & Hardware (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.294 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 35.1 sits in the bottom quarter of about 250 ranked Computers & Hardware companies (25th percentile: 54, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
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