CASETiFY

Computers & Hardware • UScasetify.com

Review data last updated July 2, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

39/100

+2.3 vs. last month3.19 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#115of 127

Top 91% · Bottom Tier

#1 (best)#127 (worst)

#113Peer

#114Peer

#115This company

#116Peer

#117Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 49% negative

48%

positive

Positive48%
Neutral3%
Negative49%

Sentiment Balance

Covering August 2026 — 77 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 979 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

21.3%

Product Quality

17.5%

Delivery Shipping

13.4%

Loyalty

11.2%

Pricing

9.5%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 48.6% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

38.7%

4★

10.5%

3★

11.5%

2★

10.0%

1★

29.3%

Based on 1,050 analyzed reviews. Sentiment is improving: 75.2% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

Unlock full insights