Epson

Computers & Hardwarewww.epson.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

+8.1 vs. last month2.76 ★ average rating · 1,002 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#123of 127

Top 97% · Bottom Tier

#1 (best)#127 (worst)

#121Peer

#122Peer

#123This company

#124Peer

#125Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering August 2026 — 53 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 60% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 990 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

15.2%

Product Quality

15.1%

Communication

14.1%

Problem Resolution

12.8%

Loyalty

11.5%

Most feedback concerns Onboarding.

The most common complaint theme is Product Quality, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100

89/100

signal score

•Built from a negative-review share of 61.9% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

35.4%

4★

4.8%

3★

6.9%

2★

6.1%

1★

46.8%

Based on 1,002 analyzed reviews. Sentiment is slipping: 37.4% of reviews in the last three months were positive, compared with 53.0% in the three months before that.

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