Based on public reviews and response behavior.
2,481 reviews over 2,037 days (about 37 per month). Busiest month: 28% of reviews. Languages: en 78%, unknown 20%, fr 1%.
Computers & Hardware average: score 61.9, rating 4.30 stars, reply rate 33.3%, over 271 ranked companies · benchmark 30 Oct 2026
Score
29.3
Industry average 61.9
32.6 below average
Rating
2.44
Industry average 4.30
1.86 below average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 64% negative
Covering August 2026 — 623 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 66% negative and 1% neutral.
Share of theme mentions
Themes from the 2,481 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 271 ranked companies in Computers & Hardware (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.181 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 29.3 sits in the bottom quarter of about 250 ranked Computers & Hardware companies (25th percentile: 54, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
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