ZAGG

Computers & Hardware • United Stateswww.zagg.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

37/100

−1.0 vs. last month1.33 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#118of 127

Top 93% · Bottom Tier

#1 (best)#127 (worst)

#116Peer

#117Peer

#118This company

#119Peer

#120Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 74% negative

24%

positive

Positive24%
Neutral2%
Negative74%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.2%

Delivery Shipping

14.9%

Pricing

14.4%

Communication

13.5%

Loyalty

12.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100

84/100

signal score

•Built from a negative-review share of 74.4% across this company's analyzed reviews.
•36 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

5.9%

4★

0.7%

3★

1.5%

2★

4.8%

1★

87.1%

Based on 606 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 18.2% in the three months before that.

Unlock full insights