HP

Computers & Hardware • United Kingdomhp.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−9.7 vs. last month3.73 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#110of 127

Top 87% · Bottom Tier

#1 (best)#127 (worst)

#108Peer

#109Peer

#110This company

#111Peer

#112Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%

positive

Positive61%
Neutral2%
Negative38%

Sentiment Balance

Covering August 2026 — 179 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 61% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,050 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.3%

Delivery Shipping

18.2%

Response Speed

14.5%

Loyalty

10.8%

Onboarding

10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 37.8% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

62.7%

4★

4.5%

3★

3.8%

2★

1.7%

1★

27.3%

Based on 1,050 analyzed reviews. Sentiment is improving: 49.6% of reviews in the last three months were positive, compared with 32.0% in the three months before that.

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