Customereye

BHL

Construction & Industrial • United Kingdomwww.bhl.co.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 3,568 days (about 5.1 per month). Busiest month: 12% of reviews.

Overall Score

54/100
−23.8 vs. last month3.72 ★ average rating · 600 reviews
54/100 from 600 reviews over 60 months, high confidence.

Construction & Industrial average: score 66.2, rating 4.55 stars, reply rate 45.1%, over 2,078 ranked companies · benchmark 12 Oct 2026

Score

54.4

Industry average 66.2

11.8 below average

Rating

3.72

Industry average 4.55

0.83 below average

Reply rate

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Industry average 45.1%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1598of 2078 ranked in Construction & Industrial
Top 77% · Bottom Tierdown 101 from last month
#1 (best)#2078 (worst)
#1596Peer
#1597Peer
#1598This company
#1599Peer
#1600Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

56% of reviews positive, 43% negative

56%
positive
  • Positive56%
  • Neutral1%
  • Negative43%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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