BHL

Construction & Industrial • United Kingdomwww.bhl.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−23.8 vs. last month3.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#178of 404

Top 44% · Upper Half

#1 (best)#404 (worst)

#176Peer

#177Peer

#178This company

#179Peer

#180Peer

Overall Customer Sentiment

Above Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral1%
Negative43%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 550 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.9%

Customer Support

14.4%

Pricing

11.6%

Response Speed

11.5%

Loyalty

11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 39.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

58.3%

4★

6.8%

3★

5.0%

2★

8.0%

1★

21.8%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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