Customereye

Ingrams Water & Air

Construction & Industrial • USiwae.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+1.2 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#89of 404
Top 22% · Top Tier
#1 (best)#404 (worst)
#87Peer
#88Peer
#89This company
#90Peer
#91Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering February 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 499 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.3%
Customer Support
18.6%
Product Quality
14.6%
Response Speed
12.1%
Loyalty
9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.8%
4
7.2%
3
3.3%
2
3.5%
1
5.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

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