ElectricalDirect

Construction & Industrial • United Kingdomelectricaldirect.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+5.1 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#339of 404

Top 84% · Bottom Tier

#1 (best)#404 (worst)

#337Peer

#338Peer

#339This company

#340Peer

#341Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral2%
Negative26%

Sentiment Balance

Covering September 2023 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.9%

Product Quality

16.5%

Response Speed

15.2%

Customer Support

13.0%

Pricing

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 38.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

80.7%

4★

4.0%

3★

2.8%

2★

3.7%

1★

8.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.0% of reviews in the last three months were positive, compared with 84.0% in the three months before that.

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