Customereye

Balboa Press

Media & Content • United Stateswww.balboapress.com

Review data last updated .

Based on public reviews and response behavior.

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544 reviews over 2,041 days (about 8.1 per month). Busiest month: 4% of reviews.

Overall Score

47/100
3.62 ★ average rating · 544 reviews
47/100 from 544 reviews over 63 months, high confidence.

Media & Content average: score 60.7, rating 4.00 stars, reply rate 32.0%, over 1,114 ranked companies · benchmark 22 Oct 2026

Score

46.5

Industry average 60.7

14.2 below average

Rating

3.62

Industry average 4.00

0.38 below average

Reply rate

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Industry average 32.0%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#886of 1114 ranked in Media & Content
Top 80% · Bottom Tier
#1 (best)#1114 (worst)
#884Peer
#885Peer
#886This company
#887Peer
#888Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Onboarding
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Pricing
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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