BookBub

Media & Content • United Statesbookbub.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.40 ★ average rating · 806 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#78of 172

Top 45% · Upper Half

#1 (best)#172 (worst)

#76Peer

#77Peer

#78This company

#79Peer

#80Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 16% negative

82%

positive

Positive82%
Neutral1%
Negative16%

Sentiment Balance

Covering February 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 732 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.0%

Pricing

20.5%

Loyalty

17.1%

Communication

9.7%

Value For Money

7.0%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 16.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

73.4%

4★

11.7%

3★

3.6%

2★

3.6%

1★

7.7%

Based on 806 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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