CD Baby

Media & Content • United Stateswww.cdbaby.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+55.0 vs. last month2.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#162of 172

Top 94% · Bottom Tier

#1 (best)#172 (worst)

#160Peer

#161Peer

#162This company

#163Peer

#164Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 46% negative

51%

positive

Positive51%
Neutral2%
Negative46%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.7%

Loyalty

14.1%

Communication

12.9%

Product Quality

10.7%

Problem Resolution

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

35.5%

4★

9.3%

3★

7.0%

2★

7.3%

1★

40.8%

Based on 600 analyzed reviews. Sentiment is improving: 15.8% of reviews in the last three months were positive, compared with 4.3% in the three months before that.

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