Customereye

MapsCompany

Media & Content • Canadamapscompany.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

46/100
−16.7 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#126of 172
Top 73% · Mid Pack
#1 (best)#172 (worst)
#124Peer
#125Peer
#126This company
#127Peer
#128Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 29% negative

68%
positive
  • Positive68%
  • Neutral3%
  • Negative29%

Sentiment Balance

Covering January 2023 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.1%
Response Speed
19.3%
Product Quality
17.7%
Customer Support
10.4%
Loyalty
7.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • •Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
78.3%
4★
9.8%
3★
3.5%
2★
2.2%
1★
6.2%

Based on 600 analyzed reviews. Sentiment is slipping: 81.8% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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