Customereye

Goodreads

Media & Content • United Stateswww.goodreads.com

Review data last updated .

Based on public reviews and response behavior.

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107 reviews over 1,385 days (about 2.4 per month). Busiest month: 8% of reviews. Languages: en 96%, da 1%, es 1%.

Overall Score

47/100
2.18 ★ average rating · 107 reviews
47/100 from 107 reviews over 20 months, moderate confidence.

Media & Content average: score 60.5, rating 4.02 stars, reply rate 31.2%, over 776 ranked companies · benchmark 30 Oct 2026

Score

46.9

Industry average 60.5

13.6 below average

Rating

2.18

Industry average 4.02

1.84 below average

Reply rate

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Industry average 31.2%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#625of 776 ranked in Media & Content
Top 81% · Bottom Tier
#1 (best)#776 (worst)
#623Peer
#624Peer
#625This company
#626Peer
#627Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

43% of reviews positive, 58% negative

43%
positive
  • Positive43%
  • Neutral0%
  • Negative57%

Sentiment Balance

Covering October 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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