Customereye

Asurion

Finance & Insurance • USwww.asurion.com

Review data last updated .

Based on public reviews and response behavior.

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1,346 reviews over 1,680 days (about 24 per month). Busiest month: 31% of reviews. Languages: en 92%, unknown 6%, es 2%.

Overall Score

56/100
−80.2 vs. last month3.96 ★ average rating · 1,346 reviews
56/100 from 1,346 reviews over 50 months, high confidence.

Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026

Score

55.9

Industry average 63.3

7.4 below average

Rating

3.96

Industry average 4.27

0.31 below average

Reply rate

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Industry average 49.1%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1478of 2137 ranked in Finance & Insurance
Top 69% · Mid Packdown 620 from last month
#1 (best)#2137 (worst)
#1476Peer
#1477Peer
#1478This company
#1479Peer
#1480Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Onboarding
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Response Speed
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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