Asurion

Finance & Insurance • USwww.asurion.com

Review data last updated July 3, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

3.97 ★ average rating · 1,343 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#293of 373

Top 79% · Bottom Tier

#1 (best)#373 (worst)

#291Peer

#292Peer

#293This company

#294Peer

#295Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral2%
Negative36%

Sentiment Balance

Covering July 2026 — 194 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 24% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,335 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.7%

Problem Resolution

12.6%

Onboarding

12.5%

Response Speed

11.6%

Product Quality

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 12.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 36.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

71.6%

4★

1.6%

3★

1.3%

2★

2.6%

1★

22.9%

Based on 1,343 analyzed reviews. Sentiment is holding steady: 89.5% of reviews in the last three months were positive, compared with 90.4% in the three months before that.

Unlock full insights