Appliancepartspros

Professional Services • United Stateswww.appliancepartspros.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−11.7 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#128of 517

Top 25% · Top Tier

#1 (best)#517 (worst)

#126Peer

#127Peer

#128This company

#129Peer

#130Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering August 2024 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.4%

Customer Support

16.7%

Onboarding

13.8%

Loyalty

11.8%

Product Quality

10.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 41.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.0%

4★

6.3%

3★

2.3%

2★

1.2%

1★

4.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 88.7% in the three months before that.

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