Elavon UK

Professional Services • United Kingdomelavon.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−11.0 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#368of 517

Top 71% · Mid Pack

#1 (best)#517 (worst)

#366Peer

#367Peer

#368This company

#369Peer

#370Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 48% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.1%

Problem Resolution

14.3%

Response Speed

11.1%

Product Quality

10.7%

Communication

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 6.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

84.5%

4★

2.8%

3★

0.8%

2★

0.8%

1★

11.0%

Based on 600 analyzed reviews. Sentiment is slipping: 75.8% of reviews in the last three months were positive, compared with 91.2% in the three months before that.

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