Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
34% of reviews positive, 65% negative
Covering July 2026 — 40 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 57% negative and 3% neutral.
Showing 995 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Response Speed, making up 22.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 995 analyzed reviews. Sentiment is holding steady: 66.8% of reviews in the last three months were positive, compared with 67.6% in the three months before that.
