AirAdvisor

Flight & Hotel Booking • United Stateswww.airadvisor.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−10.1 vs. last month4.13 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#83of 225

Top 37% · Upper Half

#1 (best)#225 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral2%
Negative31%

Sentiment Balance

Covering October 2024 — 53 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 30% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

17.1%

Customer Support

15.7%

Loyalty

11.9%

Onboarding

11.4%

Pricing

11.4%

Most feedback concerns Response Speed.

The most common complaint theme is Pricing, making up 11.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

72.3%

4★

6.3%

3★

2.0%

2★

0.8%

1★

18.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.2% of reviews in the last three months were positive, compared with 87.1% in the three months before that.

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