Based on public reviews and response behavior.
197 reviews over 179 days (about 34 per month). Busiest month: 43% of reviews. Languages: en 73%, es 27%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
65.0
Industry average 66.3
1.3 below average
Rating
4.86
Industry average 4.29
0.57 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering September 2026 — 85 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.
Based on 7 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 197 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 118 mentions with a sentiment score of 86.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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