Based on public reviews and response behavior.
600 reviews over 101 days (about 181 per month). Busiest month: 33% of reviews.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
38.5
Industry average 66.3
27.8 below average
Rating
3.79
Industry average 4.28
0.49 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 44% negative
Covering October 2024 — 147 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 48% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.242 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.443). Review the worst months in the trend data to identify specific operational or product issues.
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