Based on public reviews and response behavior.
100 reviews over 2,787 days (about 1.1 per month). Busiest month: 73% of reviews — one month dominates this sample. Languages: en 98%, pt 1%, sc 1%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
65.2
Industry average 66.3
1.1 below average
Rating
4.76
Industry average 4.29
0.47 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 8% negative
Covering January 2020 — 73 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 31% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 62 mentions with a sentiment score of 93.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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