Based on public reviews and response behavior.
100 reviews over 613 days (about 5 per month). Busiest month: 19% of reviews. Languages: en 97%, fr 1%, nl 1%.
Flight & Hotel Booking average: score 66.7, rating 4.33 stars, reply rate 44.9%, over 1,256 ranked companies · benchmark 6 Oct 2026
Score
65.3
Industry average 66.7
1.4 below average
Rating
4.02
Industry average 4.33
0.31 below average
Reply rate
—
Industry average 44.9%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 35% negative
Covering July 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,256 ranked companies in Flight & Hotel Booking (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 45%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 70 mentions with a sentiment score of 73.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
