Holidaybreakz

Flight & Hotel Booking • United Statesholidaybreakz.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

50/100

+5.0 vs. last month4.28 ★ average rating · 484 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#175of 225

Top 78% · Bottom Tier

#1 (best)#225 (worst)

#173Peer

#174Peer

#175This company

#176Peer

#177Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering October 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 473 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.8%

Product Quality

16.8%

Pricing

14.0%

Loyalty

9.1%

Response Speed

7.5%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 14.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

72.3%

4★

12.2%

3★

1.0%

2★

0.4%

1★

14.0%

Based on 484 analyzed reviews. Sentiment is slipping: 61.4% of reviews in the last three months were positive, compared with 79.3% in the three months before that.

Unlock full insights